Osaki Group places the highest priority on ensuring the quality and safety of its products and services, and conducts company-wide quality assurance activities. To continuously earn the trust of our customers, we provide accurate information and engage in honest dialogue regarding our products and services.
We also recognize our responsibility as a provider of products and services that are widely used throughout society, and we act with a strong sense of mission to ensure their stable supply.
As of June 27, 2024, Osaki Electric transitioned to a divisional organizational structure and established the Quality Assurance Office to strengthen its quality management functions. This office works in close collaboration with both the Grid Systems Business Unit and the Solutions Business Unit, overseeing and promoting quality assurance activities across the entire company.
In addition, the Customer Success Department was newly established within the Solutions Division to further enhance customer satisfaction and peace of mind regarding our products and services.
Osaki Group is committed to a systematic approach to quality activities and continuous improvement. In 1996, we obtained certification for the ISO 9001 Quality Management System. Osaki Electric and several group companies are currently certified under ISO 9001:2015.
On 23 February 1999, OSAKI ELECTRIC became the first manufacturer in Japan designated by the Ministry of Economy, Trade and Industry. As a designated manufacturer, OSAKI ELECTRIC ships out self-inspected products with a guaranteed quality equal to the certification of the Japanese Electric Meters Inspection Corporation.