The OSAKI Group promotes activities to ensure that employees comply with legal requirements and observe high ethical standards.
The basic Group policy is that officers and employees shall comply with the letter and spirit of laws, show social common sense in their actions and fulfil their social responsibilities at a high ethical level under the principles set out by the Group’s Charter of Corporate Behaviour.
The code of practice is based on the Corporate Philosophy, with the Charter of Corporate Behaviour forming the action guidelines that define the basic policies and principles of compliance. These include 22 compliance items of the OSAKI Group Compliance Handbook, and internal rules and regulations based on legal requirements, which officers and employees are required to observe.
Based on the OSAKI Group Compliance Policy, the Group has established a Compliance Manual comprising 22 standards of conduct to be observed by all employees and publishes the OSAKI Group Compliance Handbook.
Through the distribution of the handbook and the implementation of internal compliance training programs, the Group promotes compliance with applicable laws and regulations, international standards, social norms, and internal policies, while enhancing ethical awareness and supporting its corporate social responsibility (CSR) activities.
The Osaki Electric Group is committed to sincerely addressing the needs and expectations of our customers and providing products and services that deliver a high level of satisfaction, based on our corporate philosophy of “Making the Invisible Visible and Creating New Value for Society.”
At the same time, we recognize that customer harassment, including abusive language, threats, violence, and unreasonable demands, is a serious issue that not only undermines the dignity of employees and their working environment but also negatively affects the provision of appropriate products and services.
To ensure a safe and healthy working environment for our employees and to foster positive relationships with customers, business partners, and other stakeholders, the Group has established its Basic Policy on Customer Harassment.
Based on this policy, we will provide education and awareness programs for employees, strengthen consultation and support systems, and enhance the effectiveness of measures to prevent and appropriately address customer harassment.
To strengthen compliance management, the OSAKI Group has established a helpline system to handle information or consultations related to organisational or individual violations of law and fraudulent acts.
Such information is reported internally, as well as externally via a law firm that is independent of the company. Information is reported anonymously in verbal, written form or by email, etc. Whistleblowers are assured that they will not be subject to dismissal or other unfair treatment for their action.