OSAKI ELECTRIC CO., LTD. (Tokyo) has established its Basic Policy Addressing Customer Harassment.
Under its corporate purpose, “We create new value for society through the visualization of the invisible,” the OSAKI Group is committed to sincerely responding to customer needs and providing products and services that achieve a high level of customer satisfaction. At the same time, customer harassment, including abusive language, threats, violence, and unreasonable demands, is recognized as a serious issue that not only undermines the dignity of employees and their working environment but may also adversely affect the appropriate provision of products and services.
The newly established policy outlines the Group’s fundamental approach to customer harassment and the principles for responding to such conduct. It also clarifies our commitment to preventing and appropriately addressing customer harassment through employee education and awareness initiatives and the development of consultation and support systems.
Going forward, OSAKI will continue to ensure a safe and supportive working environment for its employees while striving to maintain and strengthen positive relationships with customers and business partners.
